Refund Policy - Bangkok Through My Eyes
This policy explains how you can cancel your membership and how refunds work. It follows the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 5771-2010, which apply under our Terms of Service (/terms). It does not take away any right that the law of the country where you live gives you: where that law gives you more, you get more.
1. Who sells and how payment works
Bangkok Through My Eyes is the seller of the paid membership. Payment is made on the secure hosted payment page of Cardcom Ltd., which is certified to PCI DSS Level 1, and the transaction is cleared by Isracard Ltd. Your card details are never entered on the site or stored by it, and a receipt is sent for every charge.
2. Cancel within 14 days: full refund
You can cancel within 14 days of the purchase, or of the day you received the transaction details (the confirmation email), whichever is later. We refund the full amount, with no cancellation fee, even though the law would allow us to charge a fee of up to 5% of the price or 100 shekels, whichever is lower.
3. Cancelling after 14 days
3.1 Monthly membership. You can cancel at any time. Charges stop no later than 3 business days after we receive your notice, or on a later date if you ask for one. You are not charged for any period after the cancellation date. If you paid in advance for a month that has not ended, on request we refund the pro-rata part of the payment for the days after the cancellation date. If you do not ask for a refund, the membership stays active until the end of the paid month and does not renew.
3.2 Yearly plan. You can cancel at any time. We refund the pro-rata part of the payment for the period after the cancellation date, based on the number of days remaining.
4. How to cancel
You can give notice of cancellation in any of these ways:
- on your account page on the site, with the "Cancel renewal" button, which stops all future charges;
- by email to connect@bangkoktme.com;
- by phone on +972-58-482-8855;
- by registered mail, to the operator's full address, which we give you on request at any time.
In your notice, give your name and the email address of your account. We confirm in writing that we have received the notice and the date of the cancellation.
5. When and how you receive the refund
We refund the money within 14 days of receiving your notice, to the card you paid with, through the payment processor. Depending on your card issuer, the credit may appear on your statement only on the next billing date.
6. Charged by mistake
If you think you were charged by mistake, write to connect@bangkoktme.com and we will look into it straight away. A wrong charge is refunded in full.
7. Prices and currency
All amounts are charged in US dollars (15 dollars per month, or 162 dollars per year on the yearly plan). An amount in another currency shown on the site is an estimate only, and the amount that appears on your statement depends on your card issuer's exchange rate.
8. Contact
Questions about cancellations and refunds: connect@bangkoktme.com or +972-58-482-8855.